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October 28, 2007


Priscilla Tasker

Hello Chris,

I'm minimally familiar with Maslow's Hierarchy of Needs, but I think the point here is that people in the workplace need to be emotionally intelligent in order to build a culture of satisfied workers. I say people because it's not just up to the manager; everyone is involved. The manager sets the example. You don't have to "have an emotional bone in your body," as you said, only a simple understanding of where other people's emotions come from and how to address them. Often, you can meet a person's needs simply by making yourself available to talk. Communication is the only way for people to ensure that their needs are understood and met. Your post on Conley's book interested me because I discussed emotional intelligence on my blog last month. It's an effective management skill.

Josh Morgan

I hadn't run across this one yet. Thanks for pointing it out. I'm a big fan of Chip's. I grew up in the hotel business and for awhile aspired to be the next Bill Kimpton. Chip took what Kimpton did a step further.

I met Chip a few years ago, and was so impressed that I went out and bought "Marketing that Matters."

Now I've got a new one to read.


That's very good
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gifts for her

This is an awesome book .I have read the review of it.I was wondering such kind of stuff only.I would like to thank for such a great post here.I will purchase this book from amazon.Thanks again for greatly informative topic....

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The Long Tail by Chris Anderson

Notes and sources for the book

FREE was available in all digital forms--ebook, web book, and audiobook--for free shortly after the hardcover was published on July 7th. The ebook and web book were free for a limited time and limited to certain geographic regions as determined by each national publisher; the unabridged MP3 audiobook (get zip file here) will remain free forever, available in all regions.

Order the hardcover now!